Financial Information:
Returns
All issues must be communicated to us within 3 days after receipt of delivery.
Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their original packaging / box and labels intact, along with any stamps or marks required for resale. Products must be returned to the After-Sales Service's returns centre:
Returns Department:
PATRICK VIOPON (MD)
THE VIOPON GROUP LTD.
C/O APPLE FORCE ONE
RETURNS DEPT.
29 LONG MEADOW,
ABERMULE, MONTGOMERY,
POWYS, SY15 6JS,
WALES, UNITED KINGDOM.
Tel: [ +44 ] 01686 888 261 or use our Contact Form.
Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. transporter), even if they are the subject of a refund or a return to the After-Sales Service. If a product is returned without prior written authorisation from Apple Force One, it will be automatically sent back to the Client at their expense.
Refunds
All refunds are made via our parent company ' The VIOPON Group Ltd.' on to your card, same method at the time of purchase.
Please note, after 3 days of receipt of delivery - you must contact the manufacturer if your product has a 1 years manufacturers warranty.
Please phone or email us as soon as possible after delivery if any issues appear evident with your purchase. 95% of our Apple Products we sell, are 2nd hand.
It is always our priority to make sure you are happy with your purchase, and will do our best to make sure we provide you with the best customer service at all times. If you are not happy, for any reason please contact our complaints department as soon as possible, Thank-you.
Complaints Department:
PATRICK VIOPON (MD)
THE VIOPON GROUP LTD.
C/O APPLE FORCE ONE,
COMPLAINTS DEPT,
29 LONG MEADOW,
ABERMULE, MONTGOMERY,
POWYS, SY15 6JS,
WALES, UNITED KINGDOM.
Tel: [ +44 ] 01686 888 261 or use our Contact Form.
Payments
Our online store will automatically send you to our ' Apple Force One Ltd. ' order form. Our Sales Team will then contact you via eMail or by Telephone.
When your payment(s) is authorised, we will immediately arrange delivery of your desired Product(s) / Service and dispatch (if applicable). e.g. You may have paid for AF1 Support / VIP Membership Subscription(s), Repairs, Ads or Sponsorships.
Please Note:
Apple Force One Ltd. is a subsidiary of: The VIOPON Group Ltd. All payments will show as The VIOPON Group Ltd. on your bank / card statement.
All payments are powered by:
Delivery &
VAT Information
The VIOPON Group Ltd. trading as © Apple Force One, confirm we are Vat Group Registered.
We take every care to ascertain the best price from our suppliers, however by law all sales will have Value Added Tax on the price.
All prices quoted on our website will show VAT already added. No additional costs are added, and all postage is free on new Apple Technology.
We may charge delivery on used, refurbished, accessories regarding Apple / compatible products. Additional postage costs if applicable will always be clearly shown.
A tracking number will be emailed to you and we will send you an VAT invoice, which maybe sent separately.
For your records, our Vat Group Number is:
GB 161 4401 45